The Registered Manager and Matron here at Tupwood is Sue Stepney. Sue is committed to ensuring Tupwood provides the best possible care and support for every resident, she qualified in Sheffield in 1970 then spent many years nursing in Zambia then South Africa. During her time in South Africa she took a break and opened a restaurant, Turtle Bay in Pietermaritzburg Natal, then owned and ran a 110 bed hotel business in the Transkei. She also managed to set up a clinic at the hotel for the local village community of 4400 people who had no electricity or immediate medical facilities. Sue then sold her business and returned to Intensive Care nursing before leaving SA to return home.
Having previously been the Matron of The Horder Centre specialising in joint replacement surgery Sue joined Cygnet in August 2008 and until October 2013 was part of the Clinical Governance team as the Corporate Risk and Information Governance Manager, responsible for clinical risk management and quality control systems including clinical audits. She set up a risk management system for the group and notification system for serious incident reporting and acted as Cygnet’s Caldicott Guardian and member of the Information Governance Board. Sue was Also responsible for Infection Control as company lead.
From October 2013 Sue transferred to Matron/Registered Manager of Tupwood Gate Nursing Home. Sue loves this role which involves basic nursing care as well as complex needs. It is important to identify health issues that may develop quickly or unexpectedly in the elderly and require immediate action. Working with a competent caring team of staff; many of whom have been working at Tupwood for years gives Sue great pride and confidence in the care that they provide.
Sue has always tried to have an artistic outlet and spent many years doing pottery, mainly stoneware and gave pottery classes at weekends. She now enjoys sewing and has a range of liberty print girl’s dresses and teddy bears in a Reigate shop.
Staff training is a high priority. We ensure our staff are up-to-date with current practices, giving them the appropriate skill mix to meet people’s needs. The Gold Standards Framework is key to all our staff training.